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Frequently asked questions

  1. What is the difference between a private transfer and a chauffeur service ?

    A private transfer is a ride designed to take you from point A to point B. The price is agreed upon in advance.
    A chauffeur service is a flexible ride. Your driver takes you wherever you wish and brings you back to the starting point, all within a set period of time.
    The price is agreed upon in advance, before the service begins.

  2. What Are the Differences Between a Taxi and a Private Chauffeur (VTC) ?

    Unlike a taxi, a Private Chauffeur (VTC) :
    – gives you the price before the ride.
    – has no meter, traffic conditions do not affect the fare.
    – does not charge extra for luggage or additional passengers.
    – has no roof sign, so you travel discreetly.
    – is not allowed to pick up passengers on the street or use bus lanes.

  3. Can the Driver Refuse the Ride ?

    Yes, for safety reasons, the driver may refuse the ride if :
    – The number of passengers or the amount of luggage exceeds the vehicle’s capacity.
    – The client is aggressive or visibly intoxicated.
    – The client is accompanied by an animal. (unless previously agreed and allowed)
    – The client did not mention the presence of a child under 10 years old. (a child seat is mandatory)

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